You can check how to get a discount on your energy if you’re part of a heat network. Heat network suppliers must pass on a fair amount of any discount they get from the government’s Energy Bill Relief Scheme to you. You can check how your landlord should pass on energy discounts and how to challenge them if they don’t. If your landlord gets a discount on energy from a government scheme, they must pass on a fair amount of the discount to you. The Energy Price Guarantee automatically applies to all types of energy tariffs.Ĭheck how your energy bills will change. The amount you'll pay depends on how much gas and electricity you use. However, the limit will go up after 30 June 2023. It started on 1 October 2022 and will last until April 2024. This is called the Energy Price Guarantee. The government has put a limit for most households on the rates your supplier can charge you for gas and electricity. Check how the Energy Price Guarantee affects you think you might have found an online scam.You can also contact our scams advisers if you: offer cheap prepayment meter top-up keys or cards.be a debt collector asking for money owed to a supplier that’s gone bust.be from Ofgem - asking for information so you can get the £400 energy rebate.Scammers have different ways of getting hold of personal information or bank details - for example, by pretending to: You can apply for the energy bill support discount on GOV.UK. The government has announced that you'll still be able to get a £400 payment if you don’t have a contract with an energy supplier, for example if you live in a: If you didn’t get the energy discount automatically The credit will appear on your account in the same way as if you had made a payment. Your supplier will add the discount as a credit to your account within the first 5 working days of each month. If you pay by standard credit or payment card You’ll need to do this before the scheme ends on 30 June 2023. If your voucher expires before you’ve used it, contact your supplier to ask them to send you a new one. You’ll need to use your voucher within 3 months of getting it - all vouchers must be used by 30 June 2023. You’ll need to show a UK driving licence or utility bill with the same name and address as your energy account. You’ll probably need to take it to a local Post Office or shop with a PayPoint logo. Your supplier will tell you where you can use your voucher. Your supplier will send the voucher by text message, email or post - you should get it by the 17th day of each month. They might be able to send you a voucher. If you get an automatic credit but you can’t afford to top up, speak to your supplier. Your supplier will tell you in advance how you’ll get your discount. an automatic credit when you top up at your usual top-up point.If you have a traditional prepayment meter You’ll usually need to take it to a local Post Office or shop with a PayPoint logo. But you might be able to choose to use it for gas or electricity - even if you have different suppliers for these. You can only use your voucher for your own energy accounts. They’ll usually send it by text message, email or post as either: Your supplier might not be able to add the discount directly to your smart meter. If your smart meter isn’t working in smart mode You can check if your smart meter’s working in smart mode. If your smart meter’s working in smart mode, the discount will be added directly to your smart meter. You should get the discount within the first 5 working days of each month. refund the money to your bank account each monthĬontact your supplier if you can’t see the deduction on your bill or statement, or the refund in your bank account.How you get the discount will depend on how you pay for energy. You’ll get the discount monthly, even if you pay for your energy quarterly or use a payment card. £67 in December, January, February and March.You’ll get the £400 in 6 instalments starting from October 2022.
You don’t need to do anything to get the money and you won’t have to pay it back. This is called the Energy Bills Support Scheme. The government will give every household £400 off their electricity bill. Get a £400 energy discount from the government You might be able to take advantage of certain benefits, grants and help offered by the government and energy suppliers. You can get help if you’re struggling to afford your energy bills or top up your prepayment meter.
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